How it works
Find out how to navigate the Volopa Business platform.
Explore our user guide videos tailored to provide step-by-step assistance for managing your cards on the Volopa Business platform.
Wallet
How to fund wallet on the Volopa web app.
Find out how to convert balances.
Find out how to manage your company wallet fund via easy transfer on the Volopa business web platform.
FAQs for wallet
You can use your Volopa company wallet to hold funds in up to 14 currencies. You can fund individual employee cards from the company wallet & convert balances from one currency to another. Alternatively, you can just load your base currency and can utilise our clever automated currency-converter so when you spend, we’ll do the conversion for you!
Simply unload currency balances to the Company Wallet and e-mail support@volopa.com or call our customer support team. In the Settings menu, you’ll find the Refund Details function which allows you to enter the bank account we shall refund to.
GBP, EUR & USD.
GBP, EUR, USD, AUD, CAD, CHF, DKK, HKD, JPY, NOK, NZD, PLN, SEK, and ZAR.
Yes, the currency exchange will be done at the point of sale using the Mastercard rates
Funds should appear almost instantly. If funds have not appeared, please check you have set up a payment for the correct amount on the platform or alternatively contact your account manager for assistance.
Cards
Find out how to fund/ load & withdraw/ unload card balances.
Manage individual cards: cancel, freeze/unfreeze, report lost/stolen, select authorised payment types, set spend limits & autoloads.
Manage cards in bulk: set daily limits, card auto funding, transaction limits & authorised payment types.
Categorise card transactions.
Find out how tracking codes are set up on the Volopa Business web platform.
FAQs for cards
Account statements are available on the 5th of each month.
Expense reports are available to download daily throughout the month.
Yes, card limits can be changed at any point and will instantly update.
You can view the receipts by clicking on the transaction, on the transaction history tab.
Please click the cards tab to view your cards and balances.
Accounting
Find out how to set up integration.
Find out how to sync transactions.
FAQs for accounting
Xero: You will need to re-authorise the connection (disconnect and reconnect their software) every 60 days regardless of usage (due to open banking regulations).
QBO/MS Dynamics Business Central: Re-authorisation is not required
The system may take a little while to connect depending on how much information is being shared, i.e. your expense code, VAT codes, tracking categories etc.
Please contact your account manager.
Settings
Find out how to add/ delete a user.
Find out about our notifications settings.
Do you need support with international payments?
Check out our international user guides.
International payments
FAQs
Volopa charges a payment processing fee for international payments. These fees will vary depending on your preferred settlement method.
Using our online platform to make an international payment is quick and easy. All your payment and recipient details are stored to make your repeat payments more convenient, including preferred settlement methods and payment references.
Payment timelines mostly differ based on where your recipient is based, when you make the payment and on your preferred settlement method. Our full payment timelines are available on our online platform and you are always informed of the estimated payment delivery date before confirming your payment.
With Volopa’s international payments solution, you can make payments in 36 currencies from the UK and in 26 currencies from any EEA country. You can also fund those payments in more than 10 currencies, including GBP, EUR and USD.
Simply enter your recipient’s email address (you can also add a cc email address) in the designated field in your new payment screen. Once the payment is sent to your recipient’s bank, we will notify the recipient that the payment has been sent.
Your recipient will receive the automated email from us once the payment is sent. You don’t have to provide evidence of payment to your suppliers.
We charge a competitive commission on FX conversions that varies depending on volumes.
For further information, Kindly contact our team.
