Expense management

Find out how to navigate the card and wallet dashboard with our step-by-step user guides.

Watch our user guide videos tailored to help manage your card and wallet dashboard experience on the Volopa Business platform.

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Wallet

How to fund wallet on the Volopa web app.

Find out how to convert balances.

Find out how to manage your company wallet fund via easy transfer on the Volopa business web platform.

FAQs for wallet

What is it used for? 

You can use your Volopa company wallet to hold funds in up to 14 currencies. You can fund individual employee cards from the company wallet & convert balances from one currency to another. Alternatively, you can just load your base currency and can utilise our clever automated currency-converter so when you spend, we’ll do the conversion for you!

How can I get back money which was previously loaded? 

Simply unload currency balances to the Company Wallet and e-mail customersupport@volopa.com or call our customer support team.  In the Settings menu, you’ll find the Refund Details function which allows you to enter the bank account we shall refund to.   

Which currencies can I fund the wallet in? 

GBP, EUR & USD. 

Which currencies can I hold?

GBP, EUR, USD, AUD, CAD, CHF, DKK, HKD, JPY, NOK, NZD, PLN, SEK, and ZAR.

Can I spend outside of these 14 currencies?

Yes, the currency exchange will be done at the point of sale using the Mastercard rates

How quickly should funds appear in my wallet, once funds have been sent?

Funds should appear almost instantly. If funds have not appeared, please check you have set up a payment for the correct amount on the platform or alternatively contact your account manager for assistance.

Cards

Find out how to fund/ load & withdraw/ unload card balances.

Manage individual cards: cancel, freeze/unfreeze, report lost/stolen, select authorised payment types, set spend limits & autoloads.

Manage cards in bulk: set daily limits, card auto funding, transaction limits & authorised payment types.

Categorise card transactions.

Find out how tracking codes are set up on the Volopa Business web platform.

Find out how to convert your wallet balance on the Volopa Business web platform.

Find out how account statements and expense reports are set up on the Volopa Business web platform.

Find out how much to set up the transactions history page & categorising card transactions on the Volopa Business web platform.

FAQs for cards

When will I be able to download my statement for the previous month? 

Account statements are available on the 5th of each month.  

Expense reports are available to download daily throughout the month. 

Can I change the card limits, once they have been set up? 

Yes, card limits can be changed at any point and will instantly update. 

Where can I view the transaction receipts?

You can view the receipts by clicking on the transaction, on the transaction history tab. 

Where can I view the card balances ?

Please click the cards tab to view your cards and balances. 

Accounting

Find out how to set up integration.

Find out how to sync transactions.

FAQs for accounting

Do I need to refresh the connection to my accounting system?

Xero: You will need to re-authorise the connection (disconnect and reconnect their software) every 60 days regardless of usage (due to open banking regulations).

QBO/MS Dynamics Business Central: Re-authorisation is not required

Why is it taking so long for my accounting system to connect?

The system may take a little while to connect depending on how much information is being shared, i.e. your expense code, VAT codes, tracking categories etc.

What should I do if I can’t find an appropriate Volopa category to match my expense code?

Please contact your account manager.